The following questions are frequently asked about Emerald City Imports. We recommend that you read these questions in sequence, but you can skip around this page by clicking on the links.
1. Why should I order from Emerald City Imports?
2. How can I get wholesale prices?
3. Do you offer discounts or special sales?
4. Is there a difference between your hardcopy catalog and your online catalog?
5. How long does it take you to pack my order and get it out the door?
6. Do you ship internationally?
7. How do I get credit for goods if they arrive in damaged condition?
8. Can I visit your warehouse?
1. Why should I order from Emerald City Imports?
Answer: Here are the advantages:
a. We work directly with the suppliers, providing designs and checking quality control in order to bring you the best quality of handicrafts available.
b. We have low overhead; therefore we can provide the best quality at the lowest prices.
c. We have a solid record of short waiting times for shipments.
d. We offer damage coverage through our carrier (shipper).
e. We are well informed about hot retail items because we work festivals and markets, thereby keeping in touch with end users.
f. We give you our honest opinion about hot items, in contrast to reps of large companies who tend to push items that have high markups or excess inventory.
2. How can I get wholesale prices?
Answer: There are three requirements:
a. Supply us with a tax ID number (resale number).
b. Inform us of your commercial shipping address.
c. Order more than $100 of Emerald City products at wholesale prices.
3. Do you offer discounts or special sales?
Answer: Yes. Please visit our Special Discounts page periodically for details about our latest discount offers.
4. Is there a difference between your hardcopy catalog and your online catalog?
Answer: Yes. We print our catalog annually but we update our web site much more frequently. The online catalog is therefore more up-to-date.
The web site is also more complete. It includes products that we could not include in the hardcopy catalog due to lack of space, especially kalaga, thangka, carpets, and other large items.
In addition, the web site provides enlarged photos of some items.
Upon request, we will mail you a total of two copies of our hardcopy catalogs free of charge. Please specify 1998, 1999, 2000, 2001, or 2002. Additional copies are available for a small fee.
5. How long does it take you to pack my order and get it out the door?
Answer: We usually ship your order within two days of receiving it. If we are out of town, it may take us up to a week to get your order to our carrier (shipper).
We use Fed Ex ground primarily and UPS on occasion. Shipping times with these carriers vary from 1-2 days for regional up to 4-5 days for points in the USA far from our Florida warehouse.
6. Do you ship internationally?
Answer: Due to the postal limitations in package size, we can ship small orders only by US Postal Service. Large orders must go by air cargo. Please contact us for details.
Customers in Europe and Asia: Please note that it is more economical for us to ship to you directly from Asia. Please contact us for details.
7. How do I get credit for goods if they arrive in damaged condition?
Answer: Please visit our Shipping Information page. Note that there is a 7 day limit on claims.
8. Can I visit your warehouse?
Answer: Yes. If possible, call us at least one day in advance. We offer special discounts for customers who pay cash on site and transport goods themselves.